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Chevy MyLink Not Working: Troubleshooting Tips and Solutions

If you’re experiencing issues with your Chevy MyLink system, you’re not alone. Many Chevy owners have reported problems with their infotainment system not working properly. Whether it’s a touchscreen that’s unresponsive, the system not connecting to your device, or the radio not responding, these issues can be frustrating and impact your driving experience.

Fortunately, there are a few things you can do try to troubleshoot your Chevy MyLink not working.

One common solution is to un-pair and re-pair your device with the system.

If that doesn’t work, try opening and shutting the door to trigger a reconnection. If those steps fail, you may need to reset the MyLink system to factory settings.

Lastly, try to update the system software, inspect hardware connections, or clean the touchscreen.

In this article we’ll dive into how the Chevy My Link System works and how you can repair bluetooth connectivity in no time!

Chevy MyLink Radio issues

The Chevy My Link system provides a range of features that can help you stay connected and entertained while you’re on the road. Some of the key features include Bluetooth usage such as

  • Making phone calls
  • Streaming music
  • Navigation and mapping
  • Accessing vehicle information like oil life and MPG

If you are having trouble with your Chevy My Link system, it can be frustrating to know where to start troubleshooting. Here are some common problems and error messages you might encounter, and how to interpret them.

Recognizing Common Problems

One of the most common issues with the Chevy My Link system is a frozen or unresponsive touchscreen. This can be caused by a variety of factors, including software glitches, hardware malfunctions, or issues with your smartphone’s compatibility.

If your touchscreen is not responding, try resetting the system by holding down the power button for several seconds, or disconnecting and reconnecting the battery.

Another common problem is difficulty connecting your smartphone to the My Link system via Bluetooth. This can be caused by outdated software on your phone or car, interference from other devices, or issues with your phone’s Bluetooth settings.

Try updating your phone’s operating system, turning off other Bluetooth devices in the area, or checking your phone’s Bluetooth settings to ensure it is set to “discoverable.”

If you encounter an error message on your My Link system, it can be helpful to know what it means and how to address it. Some common error messages include:

“Device not supported”

This message indicates that your smartphone is not compatible with the My Link system. Check your phone’s specifications to ensure it is compatible, or try updating your phone’s operating system.

“No signal”

This message indicates that the My Link system is not receiving a signal from your phone. Check your phone’s Bluetooth settings, or try resetting the system.

“Connection lost”

This message indicates that the My Link system has lost its connection to your phone. Try resetting the system or checking your phone’s Bluetooth settings to ensure it is still connected.

By recognizing common problems and interpreting error messages, you can troubleshoot issues with your Chevy My Link system.

If you are experiencing issues with your Chevy My Link system, there are a few troubleshooting steps you can take before seeking professional help. Here are some steps you can take to fix the problem:

Restarting the System

The first thing you can try is to restart the system. This is a simple and effective solution to fix most issues with the Chevy My Link system. To do this, turn off your vehicle and wait for a few minutes before restarting it. This should reset the system and fix any minor glitches that may be causing the problem.

A YouTube video on how to reset Chevy radio

If restarting the system does not work, you can try resetting the factory settings. This will erase all the data on the system and restore it to its original settings. To do this, go to the Settings menu on the My Link system and select “Factory Reset.” Follow the prompts to complete the reset process.

Before resetting your Chevy My Link system, ensure that you have backed up any data or settings you want to keep. Resetting your system will erase all data and settings, returning it to its original factory settings.

To reset your Chevy My Link system, follow these steps:

  1. Press the “Home” button on the My Link screen.
  2. Select “Settings” from the menu.
  3. Scroll down and select “System.”
  4. Select “Clear Settings.”
  5. Enter the four-digit code displayed on the screen.
  6. Select “Yes” to confirm the reset.

After the reset, your Chevy My Link system will restart. You will need to re-pair your device and set up any settings again. With these steps, you can reset your Chevy My Link system and get it working again.

Updating the System Software

If the above steps do not fix the issue, you may need to update the system software. The Chevy My Link system requires regular updates to ensure it is functioning properly. To update the software, connect your phone to the system and check for any available updates. Follow the prompts to download and install the updates.

Frequently Asked Questions

How do I reset my Chevy Bluetooth?

If you’re having trouble connecting your phone to your Chevy MyLink system, you might need to reset your Bluetooth connection. To do this, go to your phone’s Bluetooth settings and delete the connection to your Chevy MyLink.

Then, go to your Chevy MyLink settings and delete the connection to your phone. After that, try pairing your phone and Chevy MyLink again from scratch.

If you’re experiencing a glitch with your Chevy MyLink screen, there are a few things you can try. First, try restarting your Chevy MyLink system by turning off the car and then turning it back on.

If that doesn’t work, try performing a soft reset by unpairing your phone from the system and then re-pairing it. If the problem persists, you may need to take your car to a dealership for further assistance.


  • Randy Worner

    My name is Randy Worner and I am the founder of I have been working on cars and trucks for almost 45 years. For the last 36 years I have taught Automotive / Diesel Technology classes for UTI, Snap On Tools, Chrysler, Pepboys, Lone Star College, NAPA and TBC Corporation. I also own a technical writing company known as Supreme Technical Services. It is ASE Gold Seal certified and Blue Seal Certified Author of auto/truck repair information.

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1 thought on “Chevy MyLink Not Working: Troubleshooting Tips and Solutions”

  1. Hello Sir.

    I have been trying to find out the model and production year of a Chevy engine with theese alphanumerical numbers: 1M01247G01
    Can you help me?

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